We are pleased to report that the YOSS Platform is now fully operational. We deeply regret any inconvenience caused by today's service interruption and appreciate your understanding and patience.
Our team is eagerly looking forward to the upcoming enhancements scheduled for this weekend. You can find more details about these exciting updates here: https://conta.cc/3TglStn
In the course of preparing for these enhancements, we initiated a backend data migration within our environment. During this process, the existing data structure temporarily became inaccessible to our application servers. This led to a temporary inability to access the platform. We want to reassure you that at no point was any data lost or compromised. Our team swiftly identified and rectified the issue, restoring full access to the platform promptly.
Should you have any questions or need further information, please do not hesitate to reach out to us. Your trust in our platform is paramount, and we remain committed to ensuring the highest level of service and reliability.
Thank you for your continued support.
Posted Dec 20, 2023 - 15:39 EST
Monitoring
Our team has successfully implemented the corrections needed. At this point, only a few remaining minor fixes are being implemented for the remaining bugs. Users may continue receiving errors.
Posted Dec 20, 2023 - 14:24 EST
Update
Our team has implemented a partial fix which has allowed the platform to partially come back online. Please note that not all modules and/or functions are 100% functional at this time. We are continuing to bring the entire platform back online as feasible.
Posted Dec 20, 2023 - 13:40 EST
Identified
As you are aware, our team is preparing a substantial enhancement to our infrastructure on Friday. In preparation for that, we began the back-end migration of data overnight. We have identified an issue with this migration which is causing YOSS to be unavailable. Our team is working on correcting this and we will have the platform back up as quickly as possible. We appreciate your patience and apologize for any inconvenience.
Posted Dec 20, 2023 - 10:22 EST
Investigating
We are currently investigating reports that users are having issues accessing YOSS.
Posted Dec 20, 2023 - 09:22 EST
This incident affected: API, The YOSS Platform, and Single Sign On.